Manager – Accounts Receivable
On-site | Markham Ontario
Company Operating Name: Voyzant Inc.
Position: Manager – Accounts Receivable
Term: Full-Time/ Permanent
Language of Work: English
Hours: 40 hours/week
Email Resume to: hr@voyzant.com
Status: Active
About the Company
Voyzant is one of the world’s fastest-growing and most diversified travel groups. Headquartered in Toronto, Canada, we operate globally and work exclusively with travel agents, agencies, and industry suppliers. We provide a broad range of services, including technology solutions, corporate and group travel, and customized travel planning. Our mission is to deliver personalized service and reliable solutions designed to meet the unique travel needs of our clients.
Job Description
We are seeking a highly disciplined and hands-on Head of Accounts Receivable to lead our global AR function in a high-volume (in Billions), fast-paced Global B2B travel company, with Head Quarters in Markham, ON. The ideal candidate combines strategic thinking with daily operational rigor, and brings proven success in collections, credit risk, process optimization, and team leadership across multiple markets and time zones. You have to enjoy A/R and Collections from vide variety of Customers under a tight time line.
We’re seeking a self-motivated, detail-oriented team player who thrives in a dynamic environment and can also work effectively independently. You should be organized, solution-focused, and proactive with a hands-on approach to getting things done.
Responsibilities
- Develop and maintain credit and collections policies that align with sound financial practices and deliver excellent customer service.
- Evaluate credit applications and set credit limits based on financial analysis and risk profiles.
- Define and enforce credit terms, limits, and policies across global accounts, tailoring strategies
- to client segments.
- Oversee the full Accounts Receivable (AR) lifecycle—from invoicing to cash application and collections—ensuring timely and accurate processing.
- Lead the development and execution of proactive collection strategies and workflows, collaborating with Sales, Customer Service, Legal, and other cross-functional teams.
- Monitor AR performance, including Days Sales Outstanding (DSO) and aging reports, with a focus on reducing delinquency and minimizing bad debt.
- Negotiate payment plans and settlements as appropriate; manage dispute resolution and escalation processes to reduce write-offs and delays.
- Maintain compliance with internal controls, regulatory standards, and audit requirements, including oversight of monthly AR close and year-end audits.
- Provide actionable insights through KPI dashboards and reporting to senior leadership, validating data against the general ledger for accuracy.
- Identify and implement AR process improvements, automation opportunities, and standard operating procedures (SOPs) to support scalability.
- Partner with technology teams to optimize credit workflows, invoice reconciliation, and system integrations (ERP, CRM, payment platforms).
- Hire, train, and lead a high-performing, globally distributed Credit & Collections team, ensuring proper tools, training, and performance metrics are in place.
- Assess team structure and skillsets regularly to align with evolving business needs and operational goals.
- Deliver outstanding service to both internal and external stakeholders, providing support and education on credit policies and receivables best practices.
- Handle ad hoc reporting and analysis requests to support Finance, FP&A, and Executive teams.
- Ensure confidentiality and security of all financial data and documentation.
Qualifications
- 8–12 years of experience in Accounts Receivable / Credit & Collections in a global B2B, hightransaction environment— ideally travel, logistics, SaaS, or telecom experience preferred.
- Deep knowledge of international payment cycles, FX issues, and credit terms in cross-border settings.
- Proven track record in reducing DSO, managing large AR balances, and collecting from corporate accounts.
- Strong command of AR systems, ERP tools, Excel/BI reporting, and reconciliation tools.
- Excellent communication and negotiation skills—comfortable handling tough client conversations.
- Highly organized, process-driven, and resilient under pressure.
- Bachelor’s degree in Finance, Accounting, or related field; MBA or CPA/CMA is preferred not mandatory.
Benefits of working with us!
- No waiting period to participate in our Group Health Benefits program that includes Extended Health and Medical.
- Company paid time off including vacation and sick days.
- Group Registered Savings Plan participation after successfully completing three months with the Company.
- Pre-approved expenses paid by the Company.
- Career growth opportunities.
- The energy and excitement of working for a fast-scaling travel company.
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Voyzant Inc values diversity in the workplace and is committed to fostering employment equity by encouraging applications from the following designated groups: women, Aboriginal people, people with disabilities, and members of visible minorities. Voyzant Inc will work to accommodate people with disabilities throughout the recruitment and selection process. Applicants are asked to please make your accommodation known to us so that we can work together to adequately meet your needs.